OceanWave Monaco Privacy Policy relating to Candidate Information

Images
Any photos that are taken of you during training may be used in public material, i.e. Facebook and other Social Media, our website or print advertising. Any feedback given to OceanWave Monaco may also be used in publicity material. You have the right to refuse this, please do so by informing the office and your instructor. 

Data Protection
OceanWave Monaco shall protect the privacy of our candidates who book and attend training courses. Any information given will be used according to the current Data Protection Laws and collected only with the explicit consent of the candidate. The information shall be held in a secure manner and only shared with the competent and necessary authorities for certification purposes as detailed below. 

Candidate Information
The candidate will be able to check the information held by OceanWave Monaco by contacting the main office. Any inaccuracies will be deleted or corrected promptly. 

i) The candidate information shall remain confidential and shall be disclosed to the extent that the information is required to be disclosed by law. 

ii) OceanWave Monaco will store the information provided by the candidate on our database. The security of your personal information is extremely important to us, but it is important to note that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

iii) A physical copy of the booking form will be stored for 12 months. Should you wish for us to remove your data from our storage systems please do so by informing the office. 

iv) The candidate will retain the right of opting out of receiving any emails or any other publicity material from OceanWave Monaco. 

Specific Course Category Terms
(a) RYA Practical courses: On successful completion of your chosen RYA practical course your name, contact details, date of birth, certificate number and date of issue will be shared with the RYA through a secure web portal on www.rya.org.uk. The data will be stored on the RYA’s central database. This information allows the RYA to record your qualification, to update any records they may hold for you, and to verify or replace your certificate if required. For further information on how the RYA will deal with your data, please see the RYA’s Privacy Policy at www.rya.org.uk/go/privacy. 

(b) Shorebased Course: On successful completion of your shorebased course your name, certificate number and date of issue will be stored for up to 7 years. This information allows us to verify or replace your certificate if required. Should you wish for us to remove your data from our storage systems please do so by informing the training department. However please be aware that neither OceanWave Monaco nor the RYA will be able to replace or verify your certificate in the future. 

(c) For all courses with a written exam, completed examination papers will be held by OceanWave Monaco for five years 

OceanWave Monaco Privacy Policy relating to the OceanWave Monaco Website

What is this Privacy Policy for?
This privacy policy is for the OceanWave Monaco website (https://oceanwavemonaco.com/) and governs the privacy of any and all users. 

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all European laws and requirements for user privacy.

Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user, on their first visit to the website, to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer/device.

Cookies are small files saved to the users computer hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors, to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication
Users contacting this website, and/or its owners, do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until such a time as it is no longer required or has no use. While every effort has been made to ensure a safe and secure form to email submission process we cannot guarantee its absolute security. OceanWave Monaco advise users using such form to email processes that they also do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. 

No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website. 

External Links
Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website. 

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. 

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
This website and its owners, through their social media platform accounts, may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete such information from our servers immediately.

Compliance with Laws
We will disclose your personal where required to do so by law or subpoena.

Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, then please contact us at claire@oceanwavemonaco.com 

OceanWave Monaco Training Terms and Conditions 

1) Service Description 

i) OceanWave Monaco provides training courses for entry into the yachting industry and pleasure boaters. All training courses supplied to our candidates are subject to these Terms and Conditions and apply for each individual training class booked. These Terms and Conditions are deemed as accepted on confirmation of the booking by a deposit payment and a completed booking form. 

2) Our Candidates Rights and Obligations 

i)  Training courses which have course pre-requisites and/or sea time requirements can only be attended if those requirements are met. Any certificates and sea time records will need to be confirmed by the candidate at the time of booking, and documentary evidence presented on the first day of the course to office staff and/or to the training instructor. OceanWave Monaco is not liable for any loss, damage, cost, expense or other claims incurred by the candidate who cannot attend the course as result of inability to produce documentary evidence of the prerequisites or of sea time requirements. 

ii)  All courses require you to reach a certain standard at which the relevant certificates can be awarded. Certificates can only be awarded to those reaching that standard, however,  if for whatever reason further time is required to reach the standard, we will create an action plan to help you achieve the award if possible. 

iii)  The training courses that involve a practical component require the candidate to be in good physical condition. Our candidates will be required, at the time of the course, to fill a health questionnaire to ensure your medical information is up to date and presents no risk to the activity about to be provided, which is then reviewed and stored only for the duration of the course. Please disclose any medical condition or relevant medical treatment to the instructor that may affect their participation in the course. 

iv)  The candidate acknowledges that there are inherent dangers involved in training activities and understand and agree to sign the booking form holding OceanWave Monaco and its instructors free of liability in the event of an accident, death, injury or damage to person or property, excluding cases of negligence or deliberate act. 

v)  All training courses have an attendance requirement. OceanWave Monaco reserves the right to withhold the candidate’s certificate if an absence of more than one hour is noted by the instructor. 

vi)  Smoking is not permitted on any training vessel. Drinking alcohol and/or taking drugs whilst driving a vessel is strictly prohibited. Course participants agree not to consume alcohol during the course. 

vii)  OceanWave Monaco does not accept responsibility for death of, or injury to the candidate or loss or damage of the candidate’s property, unless it is deemed to be at the neglect of OceanWave Monaco.

3) Bookings and Payments 

i)  The price of our training courses is specified in the price stated in the course outline given at the time of booking and listed on the website. The advertised price for the specified training courses include the cost of course materials, such as course notes and/or pre-study material. ii)  Promotional prices advertised by OceanWave Monaco are valid for the time specified and are only applicable when a valid promotional code is provided. 

iii)  We will be using the information you have given us to print your certificates. If your details are not correct there may be a cost involved if a replacement certificate is required. Please ensure all personal details provided are clear and correct. The amount of the fee is dependent on the date of the issue of the original certificate. 

iv)  Bookings are only confirmed by the payment of a specified deposit and the completion in full of a booking form. Any booking without a deposit payment is considered an inquiry only and the candidate will be placed on a waiting list if the course is fully booked. 

v)  Any course materials, such as course notes or pre-study material, will be delivered promptly to the candidate, on payment of the deposit to confirm the booking either as a printed copy or electronically. 

4) Cancellation and Refund Policy 

i)  OceanWave Monaco shall deliver training courses as far as reasonably possible and will do its best to deliver all programmed courses. However, if an insufficient number of bookings is received for any course, OceanWave Monaco reserves the right to cancel that course. In the unlikely event of OceanWave Monaco cancelling a course, ur candidates will either be offered an alternative date or be refunded of any pre-paid fees. In the event of OceanWave Monaco cancelling any course, OceanWave Monaco will not be held liable for any additional expenses incurred by the candidate such as pre-booked travel. 

ii)  In the event of the candidate wishing to cancel your place on the course the following terms apply: 

(a)  Greater than four weeks’ notice: course fee repaid less the deposit.

(b)  Between four and two weeks until your course: full cost of course due unless places can be ‘resold’ in which case liability is limited to administration charges. Whether we are able to resell your place may not become clear until the date of the course. 

(c)  Less than two weeks’ notice: full cost of course is due. 

(d)  In the event that you need to change the date of your course then we will do our upmost to  accommodate the change at no further cost. This is dependent on the notice given and thus our ability to ‘resell’ your place – as per the terms above.

iii) In the event that you fail to attend your chosen course then you are liable for the full cost of  your course. 

5) OceanWave Monaco Property 

Any intellectual property rights, including copyright, arising from or in connection with the delivery of the training courses, belong to OceanWave Monaco unless otherwise agreed in writing between OceanWave Monaco and the candidate. 

6) Privacy 

i)  Any photos that are taken of you during training may be used in public material, i.e. Facebook, our website or print advertising. Any feedback given to the OceanWave Monaco may also be used in publicity material. You have the right to refuse this, please do so by informing the office and your instructor. 

ii)  OceanWave Monaco shall protect the privacy of our candidates who book and attend training courses. Any information given will be used according to the current Data Protection Laws and collected only with the explicit consent of the candidate. The information shall be held in a secure manner and only shared with the competent and necessary authorities for certification purposes as detailed below. 

iii) The candidate will be able to check the information held by OceanWave Monaco by contacting the main office. Any inaccuracies will be deleted or corrected promptly. 

iv) The candidate information shall remain confidential and shall be disclosed to the extent that the information is required to be disclosed by law. 

v) OceanWave Monaco will store the information provided by the candidate on our secured GDPR compliant database. A physical copy of the booking form will be stored for 12 months. Should you wish for us to remove your data from our storage systems please do so by informing the office. 

vi) The candidate will retain the right of opting out of receiving any emails or any other publicity material from OceanWave Monaco. 

vii) According to specific Course Category Terms below:

(a) RYA Practical courses: On successful completion of your chosen RYA practical course, your name, contact details, date of birth, certificate number and date of issue will be shared with the RYA through a secure web portal on www.rya.org.uk. The data will be stored on the RYA’s central database. This information allows the RYA to record your qualification, to update any records they may hold for you, and to verify or replace your certificate if required. For further information on how the RYA will deal with your data, please see the RYA’s Privacy Policy at www.rya.org.uk/go/privacy. 

(b) Shorebased Course: On successful completion of your shorebased course your name, certificate number and date of issue will be stored for up to 7 years. This information allows us to verify or replace your certificate if required. Should you wish for us to remove your data from our storage systems please do so by informing the training department. However please be aware that neither OceanWave Monaco nor the RYA will be able to replace or verify your certificate in the future. 

For further information on how Oceanwave will deal with your data, please see Oceanwave’s Privacy Policy available on request.

viii) For all courses with a written exam, completed examination papers will be held by OceanWave Monaco for five years 

7) Complaints Procedure 

In the unlikely event that you are concerned with any aspect of your course, please raise your concerns initially with the instructor(s). If this does not resolve the issue then please contact the office on a week day to discuss your concerns with OceanWave Monaco.

Further information regarding OceanWave’s Complaints Procedure can be found at https://oceanwavemonaco.com/ or can be requested from the OceanWave Monaco Office.

8) Specialist Terms 

i) Own boat tuition: tuition is provided on the following bases: 

(a)  A candidate who seeks ‘owner boat tuition’ will also be sent a separate document detailing the equipment required on the boat. It is a condition of the booking that the candidate (s) boat satisfies the conditions detailed within this document. 

(b)  The vessel is insured by the owner for loss, damages and legal liability to third parties.

(c)  The candidate remains the skipper and legally responsible for the safe management of the vessel at all times (including when under tuition) and will not hold the company responsible for any loss or damage. 

(d)  The candidate undertakes to secure the consent of the insurers to this agreement.

e)  When marine fees/ short stay charges etc are incurred, these are the responsibility of the candidate. 

(f)  The candidate(s) will ensure their boat is in an appropriate mechanical state for the course to be run. Where a course needs to extend due to delays resulting from problems with the vessel, additional time will be charged at our standard rates. 

g)  Children’s Power Boat Courses: 12- to 18-year-olds can attend the level 2 courses. All certificates issued will be endorsed in line with the RYA requirements which are usually detailed in the relevant logbook. 

9) Malpractice Policy and Procedure 

OceanWave Monaco treats all cases of suspected malpractice very seriously and will investigate all suspected and reported incidents of possible malpractice. *  The purpose of this Policy (and procedure) is to set out how allegations of malpractice in relation to all CIPS qualifications are dealt with.  The scope of the policy is to provide: 

A definition of malpractice

Examples of learner and centre malpractice and maladministration

Possible sanctions that may be imposed in cases of malpractice

* The term ‘malpractice’ in this policy is applicable to both malpractice and maladministration

Malpractice by learners

Some examples of learner malpractice are described below. These examples are not exhaustive and all incidents of suspected malpractice, whether or not described below, will be fully investigated, where we find there are sufficient grounds.

i) Obtaining examination or assessment material without authorisation

ii) Arranging for an individual, other than the learner, to sit an assessment or to submit an assignment not undertaken by the learner

iii) Impersonating another learner to sit an assessment or to submit an assignment on their behalf

iv) Collaborating with another learner or individual, by any means, to complete a coursework assignment or assessment, unless it has been clearly stated that such collaboration is permitted

v) Damaging another learner’s work

vi) Inclusion of inappropriate or offensive material in coursework assignments or assessment scripts

vii) Failure to comply with published examination regulations

viii) Disruptive behaviour or unacceptable conduct, including the use of offensive language, at centre or assessment venue, (including aggressive or offensive language or behaviour)

ix) Producing, using, or allowing the use of forged or falsified documentation, including but not limited to:

  • Personal identification
  • Supporting evidence provided for reasonable adjustment or special consideration applications; and results documentation, including certificates
  • Falsely obtaining, by any means, a certificate
  •  

Misrepresentation and Plagiarism

Fraudulent claims for special consideration while studying

i) Possession of any materials not permitted in the assessment room, regardless of whether or not they are relevant to the assessment, or whether or not the learner refers to them during the assessment process. For example: notes, blank paper, electronic devices including mobile phones, personal organisers, books, dictionaries/calculators (where prohibited)

ii) Communicating, in any form, for example: verbally or electronically, with other learners in the assessment room when it is prohibited

iii) Copying the work of another learner or knowingly allowing another learner to copy from their own work

iv) Failure to comply with instructions given by the assessment invigilator, i.e. Working beyond the allocated time; refusing to hand in assessment script/paper when requested; not adhering to warnings relating to conduct during the assessment

Possible study centre sanctions that may be applied to learners

i) A written warning about future conduct

ii) Notification to an employer, regulator, or the police

iii) Removal from the course

iv) In cases of suspected malpractice reported by a third party, or an individual who wishes to remain anonymous, OceanWave Monaco will take all reasonable steps to authenticate the reported information and to investigate the alleged malpractice.

Administering suspected cases of malpractice

OceanWave Monaco will investigate each case of suspected or reported malpractice relating to qualifications, to ascertain whether malpractice has occurred.  The investigation will aim to establish the full facts and circumstances.  We will promptly take all reasonable steps to prevent any adverse effect that may arise as a result of the malpractice, or to mitigate any adverse effect, as far as possible, and to correct it to make sure that any action necessary to maintain the integrity of qualifications and reputation is taken.  

Where more than one individual is contacted regarding a case of suspected malpractice, for example in a case involving suspected collusion, we will contact each individual separately and will not reveal personal data to any third party unless necessary for the purpose of the investigation. 

The individual has a right to appeal against a malpractice outcome if they believe that the policy or procedure has not been properly followed or has been implemented to their detriment.  

Records of all malpractice cases and their outcomes are maintained by OceanWave Monaco for a period of at least five years and are subject to regular monitoring and review.

Further information on OceanWave’s Malpractice Policy can be requested from the OceanWave Monaco Office.